Once you've ordered a physical Adro debit or credit card, you'll receive an email confirming your order. You'll receive a second email once your card has shipped, and tracking details are available.
To view your tracking details
Login to your account
If you ordered a debit card, select your Checking account to view tracking details
If you ordered a credit card, select your Credit account to view tracking details
If you do not see tracking information, check again in 1 to 2 business days as your card may not have shipped yet.
It can take up to 10 business days for your card to arrive in the mail, through U.S. Postal Service (USPS).
Can I change the delivery address for my card order?
When requesting a physical card, you will have the opportunity to review and confirm your delivery address. Once you have placed your card order, we cannot change your address.
If you need a card sent to a different location, please contact [email protected]. We'll help with ordering you a new card to the correct address. Please note, a card replacement fee of $10 may apply.
My physical card still hasn't arrived in the mail. What now?
If you haven't already, we recommend viewing your tracking details in your Adro account by following the steps above. The tracking details will have the latest information on where your card is, and whether delivery has been delayed or if the package is lost.
The Adro support team has access to the same tracking details that's in your account.
My physical card was lost by the shipping company.
We're sorry for the delay in receiving your new Adro card. Please contact [email protected] with tracking details. We'll help with ordering you a new card and waive any replacement card fees, if applicable.