As part of the account sign up process, you'll need to scan and submit your passport details. You must have your passport physically available to complete identity verification.
You only need to complete this step once.
How does it work?
Scan the QR code or click the link from the SMS message to launch identity verification
Click 'Consent' to verify ID and proceed. If you click 'Decline' you will not be able to open an Adro account.
If your phone is compatible, your camera will automatically launch to scan your passport. Your phone may prompt you to give permission for the browser or app to access your camera, please provide consent by hitting 'Yes' or 'OK'.
Open your passport and place it on a flat surface
Focus your camera on the passport photo page and follow the prompts to complete scanning.
The camera will attempt to automatically detect and scan a passport page.
After a few minutes, if a passport page is not automatically detected, the camera will switch to a manual photo (you will need to tap a button to capture an image).
Once a photo of your passport is captured, you will have the opportunity to review the image before submitting. If the image is blurry, has glare from an overhead light, or part of the passport is cut off, you can retake the image.
If your image is missing the 2 line "code" at the bottom of the passport page, you will need to retake the image.
You may need to submit a 'selfie' as additional ID verification
Once you have seen the confirmation message that your documents have been submitted successfully, you can close the window and log back into your Adro account.
Common troubleshooting tips
You must give your consent to verify ID. If you click 'Decline' you will not be able to proceed
Scan your passport in a bright, well-lit room
Hold your phone steady and allow your camera to focus on your passport
Some passports may have the photo pages coated for protection. Lights placed directly overhead may lead to a glare or reflection, preventing a clear photo. Try moving the passport into an area with indirect lighting.
Make sure your passport is valid, and not expired
Make sure the first and last name on your passport matches what you submitted during the Adro sign up process
The entire page containing your photo, first and last name, passport number and 2 line "code" at the bottom of the page must be visible
Make sure the passport photo page is not folded, creased or damaged in any way
Try placing the passport against a dark background
I'm still having trouble scanning my passport
Try restarting your phone or scanning your passport with a different device.
Can I use a photo of my passport if I don't have it with me?
No. You need to have physical access to your passport and take a photo by following the instructions in the Adro app or mobile web browser. You cannot use a photo you had previously taken, a photocopy, scan or printout.
Can I scan my passport with a webcam or desktop computer?
No. You must use a modern phone to complete this ID verification step.
Can I skip this step or complete it later if I don't have my passport?
Yes, you can complete this step at a later point.
You must have your passport available to complete this step. A copy or photo of your passport will not be accepted.
If you do not currently have your passport, you can come back to this step later by logging in to your Adro account.
Who is Socure?
Socure is our digital ID verification partner helping us to prevent fraudulent accounts.