Can I change my name on my Adro card to a nickname, short form, preferred name or anglicized/English-equivalent name?
Yes, you can use a nickname on your Adro card. You will need to sign up to Adro with your legal first and last name.
Before requesting a physical card, send an email to [email protected] with your legal name and the preferred name for your card. Our team will review and let you know if the request is approved. Once approved, you can place a card order.
Can I change the legal name on my account?
Yes. We can help with processing a name change. Please contact [email protected] or start a live chat, along with any supporting documentation.
Note: In order to verify your identity, you'll need to sign up to Adro with your legal first and last name. This is the name that matches your government-issued photo ID, such as a passport.
Be prepared to have available: Your government-issued photo ID, plus additional documentation specific to your situation.
If you have a name change due to: | You'll need government-issued photo ID and this additional document: |
Legal misspelling on your account | Birth certificate |
Marriage | Marriage certificate |
Divorce | Divorce decree |
Legal court order | Legal court order |
Adoption | Adoption certificate |
Once your name has been successfully updated on your account, we can assist you with requesting a replacement Adro card.
Can I change my first and last name on my account online?
No, you'll need to contact [email protected] or start a live chat for assistance with processing a name change.