Skip to main content
All CollectionsCards
What is a pre-authorization or hold on my account?
What is a pre-authorization or hold on my account?
Updated over a week ago

Pre-authorization, sometimes called a hold, is a process where merchants will temporarily hold funds for a transaction until the final amount is settled.

Here are a few examples of merchants that may place a hold on your account:

  • Gas stations (pay at the pump)

  • Restaurants and delivery apps, like Uber Eats or DoorDash

  • Hotel bookings

  • Car rentals

Merchants place a hold to ensure you can pay the required charges, even if the bill amount changes.

How does a pre-authorization or hold affect my account?

In order for your Adro Credit Card to be accepted, you need to have enough funds in your 'Available to spend' to cover the cost of your purchases, as well as any pre-authorizations or holds a merchant may place on your card.

Example:

You're booking a hotel room that costs $150/night, and you're staying for two nights (for a total of $300). The hotel has a pre-authorization requirement of $100/night.

This means, you would need to have at least $500 in your 'Available to spend' balance. ($150 x 2) + ($100 x 2) = $500

Does a pre-authorization mean I'm paying an extra cost?

No. In a pre-authorization, the merchant will temporarily hold funds for a transaction. If those funds are not needed, the pre-authorization is removed from your account and added back to your 'Available to spend' balance.

You are typically notified by the merchant what your final bill is once the transaction is completed.

How much is a pre-authorization or hold for?

This depends on the merchant, and they'll usually let you know what the pre-authorization amount is before asking for your card details. If they don't, be sure to ask!

Did this answer your question?