If your Adro card is lost or has been stolen, we're here to help.
If you've lost your card, but are feeling confident you can get it back:
You can temporarily freeze (lock) your card. This gives you time to safely look for it without having to worry about unauthorized purchases if someone else finds your card and tries to use it at a store or online.
This is helpful if you know you've misplaced your Adro card in your room, a bag or coat pocket. If you manage to find your card, you can unfreeze it and continue using it like you normally would.
If you're certain you have lost your card or your card has been stolen:
You can freeze your card to prevent unauthorized purchases, and order a replacement. Keep in mind, it can take up to 10 business days to receive your new card.
If you need to make purchases and can't wait, you can add a virtual card to Google Pay or Apple Pay and start spending immediately.
For extra security, we recommend setting up two-factor authentication in your Adro account. Once enabled, you will receive a unique one-time code sent to your phone or email every time you log in.
There's a transaction in my account that I don't recognize
If there's a transaction you don't recognize, please contact [email protected] so we can investigate it further. We also recommend freezing your card to prevent any additional unauthorized transactions while you wait to hear back from us.