There are a several reasons why your Adro card may have been declined. You can review the most common reasons below.
If you're still not sure why your card was declined, contact [email protected] so we can investigate further.
Good to know: If you have requested both a physical and virtual card, each card will need to be activated separately. Activating a physical card does not activate your virtual card at the same time (or vice versa).
If your debit card was declined:
Here are the most common reasons why your card didn't work.
Have you verified your US address? If you recently signed up with Adro, you'll need to complete this step as soon as possible.
Is your card activated? If you recently received a physical card, you'll need to login to activate the card before you can use it to make purchases.
Do you have funds available? Login and view your Checking account balance.
Is your card expired? If this is a virtual card, you'll need to login, navigate to your Checking account, and under virtual card click 'Details' to view the expiry date. If this is a physical card, you can find the expiry date on the back of your card.
Are you traveling? If you are making purchases that seem out of the ordinary, we may place a card freeze if we believe your card has been stolen or compromised.
Is your account closed? Once you have decided to close your Checking account, you will no longer be able to use your card.
Does the store accept Mastercard? Most businesses will accept Mastercard, but there may be a few that don't. If they do not accept Mastercard, your card will be declined when you try to make a purchase.
If your credit card was declined:
Here are the most common reasons why your card didn't work.
If you just signed up and ordered a credit card, you'll need to add money to your Credit account before you can spend.
Have you verified your US address? If you recently signed up with Adro, you'll need to complete this step as soon as possible.
Is your card activated? If you recently received a physical card, you'll need to login to activate the card before you can use it to make purchases.
Do you have funds available to spend? Login and view your Credit account balance. If needed, you can transfer money from your Checking or Savings account into your Credit account.
Is your card expired? If this is a virtual card, you'll need to login, navigate to your Credit account, and under virtual card click 'Details' to view the expiry date. If this is a physical card, you can find the expiry date on the back of your card.
Are you traveling? If you are making purchases that seem out of the ordinary, we may place a card freeze if we believe your card has been stolen or compromised.
Is your account closed? Once you have decided to close your Credit account, you will no longer be able to use your card.
Does the store accept Mastercard? Most businesses will accept Mastercard, but there may be a few that don't. If they do not accept Mastercard, your card will be declined when you try to make a purchase.